Empathy, privacy, accessibility & delivery.
13 billion dollars in food stamp benefits go unclaimed each year due to cumbersome processes in accessing needed supports. In Illinois for example, food stamp applicants need to fill out an 18-page application or sit through a 90-minute phone call, and submit as many as 10 required documents. In other states, the application can be more than 20 pages long and involve hours at the public aid office.
mRelief has built an easy-to-use platform on web and text messaging for families to find out if they qualify for food stamps. We text 10 simple questions that take less than 5 minutes to answer. Over 100,000 families in 42 states have used mRelief to secure food stamps and other public support.
Our platform is backed by data provided by the United States Department of Agriculture (USDA) on data.gov and the California Department of Social Services. Eligibility information is often related to income, household or family size, and student status.
Empathy ~ We are non-judgemental about the circumstances that can lead to poverty and financial hardship. We understand the courage it takes to be vulnerable and ask for help for your family. We view public supports as part of a larger ecosystem of support that everyone relies on in some shape or form to overcome challenges. We strive to practice empathy to ensure that people experiencing hardships are heard and are helped with a tangible resource.
Privacy ~ We believe that everyone in need should be able to identify what resources in the safety net are available to them without having to give away significant amounts of personal identifiable information.
Accessibility ~ We do not take internet access and literacy for granted. We build tools on equalizing platforms such as SMS, develop features for all levels of internet speed, and work to create the simplest forms possible.
Delivery ~ Above all else, we serve at the pleasure of families experiencing hardships and strive to deliver public support without it adding to the stressful circumstance of poverty.
We know that in every state, people applying for food stamps have to follow a number of steps. They want some sense of whether they qualify, they need to apply by some method, interview with an office, and submit required documents -- all before they receive food stamps in the mail.
Our aim is to help anyone in need take one small step in getting assistance that unlocks a support system enabling them to get through the entire process.